FAQ

Zdjęcie główne FAQ

This year’s edition of the Festival is going to work as a hybrid – incorporating both online and onsite events in various locations in Poznan.

No, the online pass/accreditation authorizes you to take part only in the online portion of the Animator Festival.

The tickets for the film showings in the Muza Cinema are available in the box office as well as online:  https://kinomuza.bilety24.pl/index/index

A film is made available for 4 hours after the start of a screening. For example, if the timetable states the screening begins at 10am, you can watch it till 2pm.

Yes, but no later than 3 hours after the scheduled start of the screening. For example, if the screening is scheduled for 10am you can buy the ticket till 1pm at the latest.

Yes, but no later than 3 hours after the scheduled start of the screening.

No, a ticket for an online event cannot be exchanged for a ticket for an onsite screening.

Please contact us regarding any returns using the form on the bilety24 website: https://www.bilety24.pl/cms/kupujacy

The quality of the films may be affected by the technical parameters of your Internet connection as well as the technical parameters of the device you use to access the Festival repertoire.

Yes, you can pause and rewind the films you have access to.